FAQs

Frequently Asked Questions

Frequently Asked Questions

Can you tell me exactly how much this job will cost me?

Customer Service and a 100% guarantee is our main priority.

We don’t want our customers to be scared of the unknown cost of their plumbing repair; phone quotes are not often the most accurate.  We sell a professional service.  At 24-7 Plumbing, we prefer to look at your problem first, then give you Upfront Pricing before we start your plumbing repair.

Why does 24-7 Plumbing offer Upfront Pricing instead of an hourly charge?

So you can count on a firm, accurate, “no surprises” price.

Our pricing is based on the concept of giving homeowners the best value possible in all aspects of plumbing repair and emergency plumbing service available 24/7.  We DO NOT charge by the hour!  This means you will not have to worry about how long the job takes to complete.  Many plumbers in the Tampa Bay area still charge by the hour, which may seem less expensive.  Unfortunately, when you are charged by the hour, you will not know the final price until your plumbing repair is complete.

With Upfront Pricing, the price you are quoted is the price you pay!

It is our policy to let every customer know the price before the plumbing repair is performed.  The plumbers at 24-7 Plumbing desire to do the very best work.  Therefore, the plumber will take a little more time to make sure the job is done right.  By using Upfront Pricing, you get better quality of work, value, knowledge, and professionalism – along with competitive pricing!

So you can avoid hidden fees.

Don’t be taken by companies that claim not to charge trip or service charges for nights and weekends.  Often times, the price for this service is rolled into your final invoice in the form of hidden fees.  Also, big plumbing companies that advertise on TV and billboards often offset these pricey advertisements in the hidden charges.  24-7 Plumbing has low-overhead, meaning lower costs to you.  When you get your estimate for work, you can rest assured that we will not add these hidden charges in at the end – the price you are quoted is the price you will pay!

What product can I use for maintenance on my drains?  Will this hurt my pipes?

BioOne® is a blend of bacteria and enzymes used to treat drains.  BioOne® is made of naturally-occurring cultures that can be introduced directly into plumbing and septic systems.  The patented BioOne® Hungry Bacteria get to work immediately on degradation of fat, oil, grease, and organic waste build-up through natural biological digestion.  The technology is easy to use, inexpensive, and safe.  BioOne® is safe for pipes, septic systems, drain fields, municipal waste water treatment plants, and the environment, because it is free from harmful chemicals and contains no emulsifiers, added enzymes, or surfactants.

Why are my pipes making noise behind my walls?

When you hear a banging noise after shutting your faucet off or when the toilet stops filling, it is called water hammering of the water pipes.  You may also hear a hissing noise.  If you hear hissing, it is an indication  of a broken plumbing drain pipe behind you wall.

Water hammer is the sound of water being suddenly stopped by the closing of a valve.  The force of the water is being transferred instantly from the water to the pipe and then to the plumbing fixtures of your home.  If the water pipes are loose, or not properly installed, the pipes will move.  The water hammering of your plumbing pipes can be harmful to all your plumbing.  The force of the hammering can break poorly soldered joints and fittings, and over time it can loosen the brackets that mount the plumbing piping, which will cause the water pipe to break and leak.

If your pipes are making noises, call our Master Plumber at 24-7 Plumbing to diagnose you water drain pipe plumbing problems.

Why is my toilet leaking at the base?

There are several possible reasons your toilet is leaking from the base.

  1. It could be a cracked toilet bowl or tank.  Cracks in the toilet bowl or tank can often cause a leak around the base.  Water being flushed away from the bowl and tank will run out of the crack.  This is a good indication it is time to replace your toilet.
  2. It could be the wax ring, which is at the base of your toilet, may be installed improperly which will allow water to seep out around the base.
  3. In some cases, if you just installed a new toilet or altered the floor in your bathroom, the drain can take longer to work and the water will remain around the wax ring, seeping out and onto the floor.
  4. Check for warning signs that there is a problem with the setting of your toilet, such as the toilet rocking and visible gaps around the seal of the toilet.  If the toilet is not fixed firmly to the base, then the wax seal can become damaged.

What is repiping/replumbing and when is it necessary?

Repiping or replumbing is when all the old water pipes are removed and new plumbing pipes are installed.

The only time this replumbing/repiping is needed is if there is a major issue with the plumbing pipe water supply lines.  Another major reason a homeowner would repipe their whole house is to replace polybutelene pipe.

Polybutelene is a form of plastic resin that was used extensively in the manufacture of water supply piping from 1978 until 1995.  Several years ago, one chemical company developed a plastic pipe made from polybutelene for supplying water to fixtures in homes.  Polybutelene pipes can be identified by their gray color.  Because of its specific qualities, it was mainly used in pressure piping and for hot water heaters.

Polybutelene is no longer used in the United States building codes and has been subject to a class action lawsuit.  There is evidence that chlorine compounds in the water supply will cause deterioration of the chemical structure of polybutelen piping and their fitting, which lead to corrosion through perforation and leakage within a few years.

There are different types of repiping or replumbing piping that supply water to fixtures:

  • Copper
  • CPVC
  • PEX

The first step to determine if you truly need to repipe or replumb you home, is to do a thorough diagnostic of the plumbing pipes.

In many cases, it will be a simple plumbing repair.  In other cases, either due to the age or the material of the plumbing (e.g. cast iron pipes, lead pipes, or galvanized pipes), pipes may need to be removed.  A complete repiping of the entire plumbing system in your residential home will include potable water, domestic piping, and waste water piping.  New cold and hot distribution, branch and main pipes may also be replaced.

24-7 Plumbing’s Plumbers can educate and provide you with all the most affordable and best options that are right for your repiping/replumbing home project.

Is replacing a bathtub a difficult and expensive plumbing project?

Installation of a bathtub is a job for a professional, licensed plumbing contractor.

Replacing a tub can be expensive and difficult.  New bathtubs differ in width from the old tubs.  When you install a new tub, you need to remove the base molding, floor covering, and old pan – if there was one.

Things to consider before removing a bathtub include:

  1. How the bathtub was installed and the area of the bathroom.
  2. You may need to open up the walls around the tub.
  3. If there is limited room to remove the bathtub, the toilet, sink, and cabinet may have to be removed.

Replacing an old bathtub with a new bathtub is a very expensive plumbing project.  The tile on the walls will be damaged during the removal and will need to be replaced.  If the old bathtub is easily accessible, the plumbing project can move faster and more efficiently.  If the wall needs to be opened to remove the old bathtub and install the new one, the task is much harder.

A helper is required to perform this plumbing project.  That is why it is wise to hire a professional and affordable plumber to do the installation of your bathtub and bathtub fixtures.

If you are searching for a professional and affordable contractor to assist you with your plumbing projects, call 24-7 Plumbing.

When are emergency rates in effect?

Emergency service rates are in effect on Sundays and from 6 pm – 7 am, Monday – Saturday.  We do not charge emergency service charges on Saturdays before 6 pm.

 

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